Privacy Policy

Last updated: April 2025

Third Lane Consulting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

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1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, company name, and other contact details you voluntarily provide when filling out forms or contacting us.
• Usage Data: Information your browser sends automatically, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Client Portal Data: If you are a registered client, we store account credentials, project communications, shared files, and invoices as part of delivering our services.
• Communications: Messages and correspondence you send us through our contact forms, email, or client portal.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our website and services
• Respond to enquiries, support requests, and service proposals
• Deliver client portal services including project updates, file sharing, and invoicing
• Send administrative emails such as account confirmations and password resets
• Send project milestone and status updates to registered clients
• Comply with legal obligations and enforce our agreements
• Analyse usage trends to improve the quality of our website experience

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party vendors who assist in operating our website, hosting infrastructure, or email delivery, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share client project data, communications, or files with any party outside of Third Lane Consulting staff directly involved in your engagement.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us recognise returning visitors and understand site usage. You may instruct your browser to refuse cookies, though some parts of the site may not function properly as a result.

We do not use cookies for advertising or third-party tracking purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Client portal data is stored on secure servers and access is controlled through authenticated sessions.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Client project data is retained for the duration of the engagement and for a reasonable period thereafter unless you request deletion.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to certain legal exceptions
• Object to or restrict the processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the revised policy.